taptap Platform Privacy Notice

This page describes what we collect when you use taptap and how we keep that data protected under our privacy commitments. We collect information necessary to operate your account, process deposits and withdrawals, verify your identity, and comply with regulations in the jurisdictions where our service operates. Our data handling practices are transparent: we explain what we collect, who may access it, how long we retain it, and what rights you have over your information.

We at taptap understand that your privacy is fundamental to trust. We do not sell your personal information to third parties for marketing purposes. We do not share your account details or payment history with advertisers. Your data is used only for account administration, payment processing, fraud prevention, and legal compliance. If you have questions about how we use your information, our support team is available during business hours to explain any specific practice.

Our privacy policy applies to all users of taptap who access our platform from supported jurisdictions where our service is available. Our servers may sit outside your jurisdiction, and data may be transferred internationally for processing. By using taptap, you acknowledge that your data may be processed and stored in multiple locations and consent to this international transfer where applicable by local law.

What Data We Collect on taptap

We collect information in three categories: identity data, account activity data, and technical data. For identity, we collect your legal name, date of birth, email address, phone number, residential address, and government-issued identification document (ID card or passport). We also collect a selfie photograph and address verification document during your KYC process. This information is mandatory to open an account on taptap and comply with regulations in Jakarta, Surabaya, Bandung, Medan, and Semarang where our regional support teams operate.

For account activity, we log your deposit and withdrawal transactions, including the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers via mobile banking, local payment, online payment, e-wallet), the amount, the timestamp, and the settlement status. We record your gaming activity: which slot games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), your stakes, your outcomes, and your account balance changes. We log your interactions with live-dealer tables and sportsbook markets. We retain this data to settle disputes, detect fraud, and provide you with your transaction history anytime you request it.

Identity data

Legal name, date of birth, email, phone, address, ID document, and selfie photograph used to verify your account and comply with KYC regulations.

Activity data

Deposits, withdrawals, game stakes, outcomes, and account balance changes logged for dispute resolution and fraud detection.

Technical data

IP address, device type, browser, and session timestamps used to secure your account and troubleshoot technical issues.

For technical data, we collect your IP address, device type, browser version, operating system, and session timestamps when you access taptap. We use this to detect unauthorized access, prevent account takeovers, and identify technical problems. We may place cookies on your device to remember your login status and preferences during your session. These cookies do not track you across other websites; they expire when you log out or close your browser.

How We Use and Protect Your Data on taptap

We use your data for four primary purposes. First, we use it to operate your account: verify your identity, process your deposits and withdrawals, calculate your balance, and settle your slot and sportsbook transactions. Second, we use it to comply with applicable law: we provide account information to authorities when legally required, and we maintain records for regulatory audit. Third, we use it to prevent fraud: we analyze patterns in your account activity and compare them to known fraud indicators so we can block suspicious transactions and notify you. Fourth, we use it to improve our service: we review anonymized usage patterns to understand which games and markets are most active during Liga 1 or Piala Indonesia seasons, and we use this to optimize our platform.

We keep your data secure using industry-standard encryption and access controls. Your identity documents are stored on encrypted servers with restricted access. Your payment information is encrypted in transit and at rest. We do not store your full bank account or payment card details—we receive only confirmation tokens from your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, or banks). We retain your identity documents and KYC verification for as long as your account remains active and for a minimum of five years afterward for regulatory compliance. We retain transaction logs indefinitely to support dispute resolution and regulatory audit.

We share your data with third parties only where necessary for account operation. Our payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) receive transaction details needed to settle your deposits and withdrawals. Our hosting provider receives your data to maintain our servers. Our fraud-detection vendor may receive anonymized session data to improve threat detection. We do not share your data with marketing partners, data brokers, or advertisers. We do not sell your contact information. If we are acquired or merged, your data will be handled under the same privacy standards; we will notify you of any material change.

Your rights on taptap include the right to access your personal data anytime via your account dashboard. You may request a copy of all data we hold about you in a portable format. You may request correction of inaccurate information. You may request deletion of non-essential data (such as session logs) subject to legal retention requirements. To exercise any of these rights, contact our support team with your account email and identity verification. We respond to data-access requests within 10 business days.

1. Request your data

   Email our support team with your account email and a copy of your ID. We provide your data extract within 10 business days.

2. Correct inaccuracies

   Update your name, address, or contact details in your account settings. For ID or KYC corrections, contact support with updated documents.

3. Request deletion

   Ask for deletion of session logs or non-essential data. We retain KYC and transaction data as required by law.

We update this privacy notice periodically to reflect changes in our data practices or applicable law. Material changes will be announced via email and in-app notification before taking effect. Your continued use of taptap after a privacy update constitutes acceptance of the new terms. If you have questions about our privacy practices or wish to report a data concern, contact our support team. We maintain a data protection officer available during business hours for privacy-related inquiries. Services on taptap are available only where local law permits—privacy standards may vary by jurisdiction, and you are responsible for verifying that our data practices comply with your local regulations.